Last updated: September 2026
Thank you for supporting Komi Olaf and collecting the work.
Each artwork is created, produced, or selected with care. Because original artwork and limited-edition prints are unique, all sales are final unless an item arrives damaged, defective, or materially different from what was ordered.
Original Artwork & Limited-Edition Prints
All purchases of original artwork and limited-edition prints are final and are not eligible for returns, exchanges, or refunds due to change of mind, incorrect sizing, personal preference, or a change in circumstances.
Please review the artwork details, dimensions, edition information, and other product information carefully before placing your order.
If you have questions about a piece before purchasing, please reach out, and I will be happy to help.
Damaged or Incorrect Orders
If your artwork arrives damaged, defective, or you receive an item that is different from what you ordered, please contact me within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork and its packaging
Please keep the original packaging until the issue has been resolved.
If the item was damaged in transit or we sent the wrong item, we will work with you to provide an appropriate replacement or full refund, including applicable shipping costs.
Replacement availability may depend on the nature of the artwork and, for limited editions, whether another edition is available.
Custom Artwork & Commissions
Custom artwork and commissioned pieces are created specifically for the client and are therefore generally non-refundable once work has begun.
If you need to cancel a commission, please contact me as soon as possible.
Cancellations requested before work begins may be eligible for a full or partial refund, depending on whether any costs have already been incurred.
Once creative work has begun, payments may be non-refundable because they cover creative time, materials, and work already completed.
Any project-specific payment, cancellation, or refund terms will be provided before a commission begins.
Creative Services
Payments for creative services, including illustration, art direction, consulting, or other commissioned services, are generally non-refundable once work has begun.
If a service is cancelled before work begins, any refund will be determined based on the circumstances and any work or costs already incurred.
Where a separate agreement or contract has been provided for a project, the terms of that agreement will apply.
Shipping & Delivery
We take care in packaging artwork for shipment. However, once an order has been shipped, delivery is subject to the carrier’s handling and delivery processes.
If your order arrives damaged, please contact me within 7 days of delivery and provide photographs of the artwork and packaging so we can assess the issue and determine the appropriate resolution.
Refund Processing
Where a refund is approved, it will be issued to the original payment method.
Please allow 5–10 business days for a refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
Questions Before You Purchase
Because all artwork sales are final, we encourage you to reach out before purchasing if you have questions about an artwork’s dimensions, materials, edition size, framing, colors, or any other details.
We want you to feel informed and confident about the work you are collecting.
Contact
For questions regarding an order, artwork, commission, or creative service, please contact:
Komi Olaf
komiolaf.com
komiolaf08 (at) gmail (dot) com
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.